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Configure Webhooks

Learn how to set up webhooks to receive alerts from any monitoring system or custom application.

Overview​

Harness AI SRE webhooks provide a flexible way to receive alerts from any system that can send HTTP requests. Our webhook integration supports any JSON payload format, making it easy to integrate with:

  • Custom monitoring solutions
  • Internal applications
  • Third-party services
  • Legacy systems

Webhook Configuration​

Step 1: Create a Webhook​

  1. Navigate to Integrations → New Integration
  2. Enter a name and description
  3. Choose from the Select Template section or leave it blank for Custom
  4. Copy the generated webhook URL

Step 2: Configure Payload Mapping​

Map your webhook payload to Harness AI SRE fields by first choosing the values that you want to map from your webhook payload.

Step 3: Map Values to Fields in the Alert (Normalization)​

Fields parsed from the Payload Mapping step appear on the left and can be dragged to the fields in the Alert.

Step 4: Test the Webhook​

Send a test alert by copying the CURL command and pasting it into your terminal to verify the configuration:

curl -X POST 'https://example.com/api/v1/webhook/placeholder-id' \
-H 'Content-Type: application/json' \
-d '{
  "id": 123456,
  "repository": {
    "name": "sample-repo",
    "url": "https://github.com/placeholder-org/sample-repo"
  },
  "status": "success",
  "build_url": "https://ci.example.com/builds/123456",
  "commit": "abc123def456",
  "branch": "main",
  "author": "Jane Doe",
  "message": "Update test script"
}'

Payload Examples​

Generic Alert Format​

{
  "alert": {
    "name": "High CPU Usage",
    "severity": "critical",
    "message": "CPU usage above 90%",
    "timestamp": "{{webhook.timestamp}}"
  },
  "metadata": {
    "service": "{{webhook.service}}",
    "environment": "{{webhook.environment}}",
    "team": "{{webhook.team}}"
  },
  "metrics": {
    "cpu_usage": 95.5,
    "memory_usage": 85.2
  }
}

Monitoring System Format​

{
  "monitor": {
    "id": "{{webhook.monitor_id}}",
    "status": "ALERT",
    "priority": "P1"
  },
  "resource": {
    "name": "{{webhook.service}}",
    "type": "kubernetes_pod",
    "namespace": "{{webhook.environment}}"
  },
  "data": {
    "threshold": 90,
    "current_value": 95.5,
    "duration": "5m"
  }
}

Custom Application Format​

{
  "application": "{{webhook.service}}",
  "alert_type": "business_logic",
  "details": {
    "error": "Database connection timeout",
    "impact": "Order processing delayed",
    "affected_regions": ["{{webhook.region}}"]
  },
  "context": {
    "datacenter": "{{webhook.datacenter}}",
    "component": "{{webhook.component}}"
  }
}

Field Mapping​

Field Mapping Templates​

After parsing your webhook payload in the visual builder, reference fields using moustache templates:

# Example alert template
title: "Alert from {{webhook.source}}"
description: "{{webhook.message}}"
severity: "{{webhook.severity}}"
service: "{{webhook.service}}"
environment: "{{webhook.environment}}"
team: "{{webhook.team}}"

Common Field Mappings​

Required Fields​

Map these fields in the visual builder:

  • Severity: Alert priority or status
  • Description: Alert message or error details
  • Source: Alert origin or application name

Optional Fields​

Enhance alerts with additional context:

  • Service: Affected service or application
  • Environment: Deployment environment
  • Team: Responsible team
  • Custom Fields: Any additional relevant data

Best Practices​

Webhook Security​

  • Keep webhook URLs confidential
  • Use HTTPS endpoints only
  • Implement rate limiting
  • Monitor webhook usage
  • Rotate webhook URLs periodically

Payload Design​

  • Include essential alert context
  • Use consistent field names
  • Include timestamps in UTC
  • Add correlation IDs
  • Keep payloads concise

Error Handling​

  • Validate payload format
  • Handle missing fields gracefully
  • Set default values
  • Log mapping errors
  • Monitor webhook health

Next Steps​

Documentation​